📦 Shipping Policy

Company Name: PhoneCaseVayner
Address: 2340 Place Neptune, Brossard, QC J4Y 1R4
đź“ž 450-888-8969
📧 info@phonecasevayner.shop

1. Order Processing

All orders placed through our website are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with your tracking number and shipping details.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during peak seasons or promotional periods.

2. Shipping Locations

PhoneCaseVayner currently ships orders to Canada, the United States, and select international destinations. If your country is not listed at checkout, please contact us at info@phonecasevayner.shop for assistance.

3. Shipping Methods and Delivery Time

We offer several shipping options depending on your location:

  • Standard Shipping (Canada & USA): 5–10 business days

  • Express Shipping: 2–4 business days

  • International Shipping: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

4. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. Occasionally, we offer free shipping promotions — these will be clearly mentioned on our website.

5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to check the status of your shipment on the courier’s website. If you haven’t received a tracking number after 3 business days, please reach out to our support team.

6. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may be applied once your shipment reaches the destination country. These charges are the responsibility of the customer and may vary depending on your country’s regulations.

7. Lost or Damaged Packages

We take great care in packaging your products. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

If your package is lost in transit, please contact us so we can open an investigation with the courier. PhoneCaseVayner is not responsible for packages marked as “delivered” by the shipping carrier.

8. Incorrect Shipping Information

Please ensure that all shipping details are accurate before placing your order. We cannot be held responsible for delays or lost packages due to incorrect addresses provided by customers.

9. Contact Us

If you have any questions about shipping or need help tracking your order, please contact our customer support team at:
📧 info@phonecasevayner.shop
đź“ž 450-888-8969