Shipping Policy

Effective Date: October 2025
Company: PhoneCaseVayner
📍 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450-888-8969
📧 info@phonecasevayner.shop

1. Overview

At PhoneCaseVayner, we aim to ensure your order reaches you quickly and securely.
We partner with reliable carriers to offer fast, trackable, and safe delivery of all phone cases and accessories across Canada and the United States.

This policy outlines our shipping methods, estimated delivery times, and other important details related to order handling and fulfillment.

2. Shipping Within Canada 🇨🇦

We proudly offer Free Shipping across Canada on all orders.

All orders are shipped directly from our warehouse in Brossard, QC through Canada Post or UPS Tracked Shipping.

Estimated Delivery Time:

  • 2–4 business days after processing

Once shipped, you’ll receive a tracking number via email to monitor your package in real time.

3. Shipping to the United States 🇺🇸

For our U.S. customers, we offer flat-rate tracked shipping for all orders.

Shipping Fee: $29.99 USD (flat rate)
Estimated Delivery Time: 3–5 business days
Carrier: UPS / USPS (Tracked Shipping)

You’ll receive a tracking link as soon as your parcel leaves our warehouse.

4. Processing Time

We work hard to ensure your order is packed and shipped as soon as possible.

  • Standard order processing time: 0–1 business day

  • Pre-order or custom items: Processing time may vary and will be communicated at checkout or via email

  • Payment verification delays: May slightly extend processing times

You will always be notified once your order has been shipped.

5. Taxes, Duties & Import Fees

For Canadian Customers 🇨🇦

Orders shipped within Canada are not subject to customs duties or import fees.
All items are already cleared and stored locally, ensuring fast, smooth delivery.

For U.S. Customers 🇺🇸

U.S. shipments may be subject to import duties and taxes, depending on order value and customs regulations.
These fees are the responsibility of the customer and are collected by the shipping carrier upon delivery (Delivered At Place — DAP).

If a customer refuses to pay import duties and the order is returned, a refund will be issued minus return shipping costs, carrier fees, and any applicable restocking charges.

6. Tracking & Delivery Updates

Once your order ships, you will receive an email containing your tracking number and a direct link to track your delivery.

To track your package, visit:
🔗 https://www.ups.com/track

Tracking updates may take up to 24 hours to appear after the shipment leaves our facility.

7. Damaged or Lost Shipments

We take full responsibility for items damaged or lost in transit.

If your package arrives damaged:

  1. Contact us immediately at info@phonecasevayner.shop within 7 days of receipt.

  2. Provide clear photos of the damage and packaging.

  3. We will arrange a replacement or refund after reviewing the claim.

If your order is lost, we will work with the courier to investigate and, if necessary, issue a replacement or refund.

8. Delivery Times

Delivery estimates may vary based on location, courier service, weather, or customs clearance.

Typical timelines:

  • Canada: 2–4 business days

  • United States: 3–5 business days

Please note that delivery times may extend during peak seasons or public holidays.

9. Incorrect Shipping Information

Please double-check your shipping details at checkout.

  • Orders returned due to incorrect or incomplete addresses will require the customer to pay for re-shipping.

  • PhoneCaseVayner is not responsible for packages delivered to an incorrect address provided by the customer.

10. International Shipping

At this time, we only ship to Canada and the United States.
We plan to expand international shipping in the future — please subscribe to our newsletter for updates.

11. Contact Us

If you have any shipping questions or concerns, we’re always here to help.

PhoneCaseVayner
📍 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450-888-8969
📧 info@phonecasevayner.shop